Terms of Service
Terms of Service for Era9.ai
Last Updated: March 2026
Please read these Terms of Service carefully before using the Era9.ai website operated by Key Feature Sdn Bhd.
Please read these Terms of Service carefully before using the Era9.ai website operated by Key Feature Sdn Bhd.
1. General ConditionsBy accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service. Our services provide digital educational content and customized strategic reports.
2. Purchases and SubscriptionsIf you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, and your billing address. Some parts of the Service are billed on a subscription basis ("Subscriptions"). You will be billed in advance on a recurring and periodic basis (e.g., monthly). You can cancel your subscription at any time by contacting our support team or managing it through your customer portal.
3. Refund Policy (Digital Goods)Due to the nature of our products (instant digital delivery and custom-generated strategic reports),
all sales are final. We do not offer refunds, returns, or exchanges for any digital products, one-time purchases, or subscription fees once the service has been delivered or the billing cycle has started.
4. Intellectual PropertyThe Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Key Feature Sdn Bhd and its licensors.
5. Limitation of LiabilityIn no event shall Key Feature Sdn Bhd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service. The strategic reports provided are for educational and entertainment purposes only and do not constitute professional financial or legal advice.
6. Contact UsIf you have any questions about these Terms, please contact us at: support@era9.ai