Privacy Policy

Last Updated: March 2026
Key Feature Sdn Bhd ("we," "our," or "us") operates the Era9.ai website. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information Collection and UseWe collect several different types of information for various purposes to provide and improve our Service to you.

• Personal Data:While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to: Email address, First name and last name, Phone number (WhatsApp), and Date of Birth (strictly for generating custom astrological/strategic reports).
• Payment Data:All payment information is securely processed by third-party payment processors (e.g., Stripe). We do not store your credit card details on our servers.

2. Use of DataWe use the collected data for various purposes:

• To provide and maintain the Service.
• To notify you about changes to our Service.
• To provide customer care and support.
• To deliver customized digital reports and digital goods via email or messaging apps (e.g., WhatsApp).

3. Disclosure of DataWe do not sell or rent your personal data to third parties. We may employ third-party companies and individuals (such as payment gateways, AI processing APIs, and messaging service providers) to facilitate our Service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose